Family Member Letter to Our House
Posted by nate on January 20, 2010
I just wanted to send you a note to express my appreciation for everything you and your employees at the West Sandy Our House did for my mother. Beverly lived there over four years, and I know at times she was a difficult resident. Your employees took a personal interest in her and went beyond the expected care to meet her growing needs. As Beverly’s health failed, and she needed more assistance, your employees tried to find that balance between encouraging her to do more for herself and picking up the difference when she was not able. They kept us informed of any problems or changes in her health and were kind, friendly, and patient.
Beverly enjoyed her stay at Our House. Nate, I am also appreciative of you and your willingness to always work with us and within our financial constraints. You made it possible for us to stay at Our House when money was tight, and made allowances when Beverly’s care went beyond your charter. In talking with Marlene at Flexcare, she also mentioned that you stand out among assisted living center owners in your dedication to both patient and managing a well-run facility. She said few owners are as genuine as you. I agree. Thank you for all you did.
Susan
Filed Under: News
